Frequently Asked Questions
Expert support for your building automation and HVAC control needs.
What shipping methods are available for large HVAC equipment?
We offer standard ground shipping, expedited air options, and LTL freight for oversized building control panels or heavy HVAC units to ensure safe delivery to your job site.
How do I return a defective control component?
Items can be returned within 30 days of purchase. Please contact our support team to obtain an RMA (Return Merchandise Authorization) number before shipping the product back to our warehouse.
Do you offer technical support for the products you sell?
Yes, our team of certified application engineers provides pre-sales selection assistance and post-purchase technical guidance for all building automation systems and sensors.
What payment methods do you accept for commercial accounts?
We accept all major credit cards, PayPal, and ACH transfers. Established commercial clients may also apply for net-30 terms and purchase order billing.
Are the products covered by a manufacturer warranty?
All products sold by Building Controls & Solutions are 100% authentic and include the full manufacturer’s warranty, which typically ranges from one to five years depending on the brand.
Can I track my order in real-time?
Once your order is processed, you will receive an email with a tracking number and a link to monitor the status of your shipment from our facility to your door.